Frequently Asked Questions

FAQs

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How should I use my Stirling Health products?

Follow the directions on the product label, including the suggested serving and any storage instructions. Do not exceed the recommended amount. If you take medication, have a medical condition, are pregnant or breastfeeding, or are unsure whether a product is suitable for you, please check with a healthcare professional before use. Our products are not a substitute for medical advice or a balanced diet.

Orders

Which payment methods can I use?

We accept major credit and debit cards, as well as PayPal. Available payment options are shown securely at checkout.

What is your returns and satisfaction guarantee policy?

Our products are covered by a 60-day Customer Satisfaction Guarantee from the date of dispatch. If you wish to return an item, please contact our team for instructions. The stated guarantee provides a refund for the product value less £3.95 $6 per product unit for postage, packaging and administration. Please see our full returns policy for terms and any exclusions.

How do I manage or cancel a subscription?

You can manage or cancel a recurring order through the subscription portal. Sign in using the email address associated with your subscription to view your available options.

Shipping

Do you deliver outside the UK or USA?

Yes. The current listed delivery charge is £8.95 for EU destinations and £18.95 for the rest of the world. Delivery availability, any applicable duties or taxes, and the final charge are confirmed at checkout and may vary by destination.

How can I track my order?

Once your order has been dispatched, we’ll email you a Royal Mail tracking number when tracking is available. Check your inbox (and junk folder) for the dispatch email, then use the tracking link to follow your parcel to your door.


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